Products utilized

• Salesforce Sales Cloud
• Salesforce Experience Cloud

Problem Statement

• NSW Citizens are unaware of the true state of the rental properties while booking their accommodation leading to malpractices by the landlords
• Lack of unified data source to track the rental properties deemed unsafe

Approach

Tecknoyol partnered with the NSW Government Customer Service department to implement a Salesforce-based short term rental accommodation solution.

Solution

• After a deep analysis of the number of rental issues being reported by NSW citizens, NSW DCS & Salesforce with Tecknoyol came together to build an open Registry where all the houses which have open issues/ lawsuits can be captured
• This registry can be accessed by NSW citizens to view & validate if the rental property they are applying to already has an underlying issue or had it in previous instance.

Business and Customer Outcomes

• Created an open-search platform for 8.2 million citizens of NSW to search rental properties before booking their next holidays
• Delivered underlying processes to manage the rental properties for different landlords leading to better governance and tracking