Managed Services
Common sustainment challenges organisations face post
technology implementations
Value of the investment is not fully realised
- Platform features and capabilities are underutilised
- Significant time spent on incremental process improvements without major advancement
Difficult for internal resources to stay current on the platform
- Internal support teams are unable to keep up skills with the changing technology
- Demand and Supply are incongruent, causing long lead times for new features and functions
- Architecture principles are not followed, and the platform becomes overly complex
Our highly flexible managed service offering ensures our customers continue to benefit from the service management capability built on their platform of choice.
Service Key Components
Service Key Components
Technical help for when your internal admin team are
either stuck for solutions or do not have the bandwidth
Best Practice Advisory
Our Engagement Managers will advise you on the best
way to move forward with any potential
technology/platform configuration or customisation
Small Project Delivery
Use the service to enable the delivery of small projects
that would normally have to go through lengthy approval
processes
Upgrade Support Plan
Our service will help guide you through the technical and
organisational challenges that come along with
technology/platform version upgrades
Functional Roadmap
A technical review of your technology/platform
instance that will provide insight on how the platform can
potentially be better utilised
Capability Roadmap
Holistic review of your organisation and how to better use
technology to increase productivity through automation
and process improvement
Additional Components
These can be added to any of our three offerings and will be tailored to meet your organisational requirements
Admin Augmentation
We can provide 1st line admin support to organisations
that do not have dedicated Administration capacity
Platform Training
We can help deliver training on any platform functionality
that your organisation is using or is planning to use
Ready to start your transformation journey?
We would love to hear from you and start working with you on taking the next steps.